“No return or exchange. For soap candles and craft items.”
Returns for jewellery
We have a 1-day return policy, which means you have 1-day after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging.
To start a return, you can contact us at infoceh2018@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at infoceh2018@gmail.com
NOTE: We don’t accept returns on any sale or discounted items.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
We do not offer any exchange services. If you’re not satisfied with the product you can return it and place an order again for a new one with same amt or more.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, You’ll be automatically refunded on your original payment method.
In case of COD, please make sure to add your bank details in my account and we will refund the balance directly to your bank account.
Please remember it can take some time for your bank or credit card company to process and post the refund too.
If you haven’t received a refund yet, contact your debit/credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at infoceh2018@gmail.com
Cancellations
For Cancellations please contact us within 12 hours of placing the orders online.
Requests received after dispatch details and tracking code sharing will not be cancelled.